Being honest, transparent and accountable for our actions
GRTMS understands how to support and maintain facilities and equipment. Our knowledge of the maintenance process will optimize response time and achieve operational availability. The criticality of operating a 24x7x365 model enables service calls to be managed in real-time from ticket dispatch to ticket closure. We will safeguard the integrity of proprietary data. Our team will leverage established relationships to ensure SLAs are achieved. GRTMS’ PMO utilizes best practices and has trained its staff on PMI’s program management practices. We will serve as the Program Management Office (PMO) that oversees the required preventive and corrective maintenance, dispatch operations, metrics monitoring and reporting and key stakeholder relationships.